FAQ'S
- Why isn’t my order showing in my account or why didn’t I receive a confirmation email?
- How can I change or correct the delivery address for my order or add delivery instructions?
- Can I modify the products in my order after it has been placed?
- How can I stay up to date with Marky's?
- How do I save and find my wishlist (hearted) items?
- How do I check my past orders?
Orders
- When will I receive my order?
- How do I cancel my order that I placed?
- When should my order be cancelled by?
- Are there any cancellation charges?
- Will the shipping charge be refunded if I cancel my order?
- How can I change or correct the delivery address for my order or add delivery instructions?
Delivery
- Can I request a specific delivery date to ensure I am home?
- What is your shipping schedule and who are your shipping carriers?
- When should I place my order to ensure on-time delivery?
- Do you offer Saturday delivery?
- Do you ship on national holidays?
- Can I order outside of the USA?
Claims / Returns
- My caviar arrived as expected, but the ice packs are melted. Is it spoiled?
- One or more of my items arrived damaged. What should I do?
- I have received the wrong product(s) or my package is missing product(s). What can I do?
- Can I exchange an item?
- What is your return policy and how do I initiate a return?
- What address should I use for returns?
Payments
- What payment methods do you accept?
- Is my payment information secure?
- When will my card be charged?
- Why was my payment declined?
- Can I change my payment method after placing an order?
- Do you support international payments?
Gift Cards / Coupon Codes
- How can I use a gift card or coupon code?
- How can I check the balance of my gift card(s)?
- Can I bundle gift cards and / or coupon codes?
- What items are excluded from coupon codes?
- Where can I use coupon codes and promotions? Can I use them at a Marky's physical retail location?
- Can I use the same coupon code more than once?
My Account
- How can I create an account or access my account?
- How can I see my order history?
- How do I change or reset my password?
- How do I save and find my wishlist (hearted) items?
- How can I change my billing / shipping address on my account?
- How can I unsubscribe from the newsletter and / or promotional emails?
Products
Gift Sets
Wholesale / Partnerships
- How do I access my wholesale account if I already have one?
- Do you offer wholesale or bulk purchasing options?
- How do I open a wholesale account?
- Do I need a wholesale account to place an order?
- What happens after I submit a wholesale inquiry?
- When will I receive wholesale pricing?