Claims / Returns
My caviar arrived as expected, but the ice packs are melted. Is it spoiled?
One or more of my items arrived damaged. What should I do?
I have received the wrong product(s) or my package is missing product(s). What can I do?
Can I exchange an item?
What is your return policy and how do I initiate a return?
What address should I use for returns?
How can I check the status of my return request?
Why has my return request been declined?
How will I get refunded for the returned order and how long will this process take?