One or more of my items arrived damaged. What should I do?

We're sorry to hear that there was an issue with your order.

If any item arrived damaged, warm, leaking, expired, or otherwise not in acceptable condition, please navigate to our Help Center and select "Submit a Request." Complete the Damaged / Perishable Items form and select the issue type that best matches your situation:

• Damaged Item(s) – Products arrived physically damaged.
• Warm Item(s) – Perishable products arrived warmer than expected.
• Quality Concern – Product quality does not meet expectations.
• Expired Item(s) – Product appears expired or beyond its stated shelf life.
• Leaking Package – Product or packaging leaked during transit.
• Packaging Issue – Problems with the packaging, insulation, labeling, or packing materials.

Please provide photos of the products, packaging, shipping label, and any visible issues. Retaining all original packaging and contents may help expedite our review.

Our Customer Service team will evaluate the information provided and assist you with the next steps.