What is your return policy and how do I initiate a return?

For food safety reasons, all food sales are final and are not eligible for return or exchange.

However, if you receive an incorrect order or experience a quality issue, you must notify our Customer Service team within 24 hours of delivery and, if requested, return the product in its original packaging to be eligible for a replacement or refund of the product value. Shipping and handling charges are non-refundable. All original packaging, shipping materials, and product contents must be retained until your claim has been reviewed.

Returns of unopened, unused non-perishable merchandise without a quality defect may be accepted at our discretion and may be subject to a 20% restocking fee, which will be deducted from the refund amount.

While we do not offer a traditional satisfaction guarantee due to the perishable nature of our products, we stand behind the quality of everything we ship and will work with you to resolve any verified issues.

To initiate a claim or return request, please navigate to our Help Center and select "Submit a Request." Then choose the form that best matches your situation:

Quality Issues (damaged, warm, leaking, expired, or other product quality concerns):
Complete the Damaged / Perishable Items form.

Item Issues (missing, incorrect, or extra items):
Complete the Missing / Wrong Items form.

Delivery / Shipping Issues (lost, delayed, or misdelivered packages):
Complete the Delivery / Shipping Issues form.

If your package arrives visibly damaged or appears to have been tampered with, please also contact the carrier (FedEx or other applicable carrier) as soon as possible. Delays in notifying the carrier and our Customer Service team may affect our ability to investigate or file a claim.