My package was returned to sender. What should I do?

If your tracking information indicates that your package was returned to sender, it may be due to an incorrect or incomplete shipping address, a failed delivery attempt, carrier restrictions, or another delivery-related issue.

Please note that shipments with a declared value of $500 or more may require a direct signature upon delivery.

To receive assistance, please navigate to our Help Center and select "Submit a Request." Complete the Delivery / Shipping Issue form and select "Delivery Exception" as the issue type.

Please include your order number, tracking number, and any additional information that may help us investigate the shipment. Our Customer Service team will review the shipment status and advise you regarding available options and next steps.